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OVER 10,000 HAPPY CUSTOMERS | 5,242 BARS SOLD | RATED 4.7 STARS ON ETSY ★★★★★

Returns & Refunds

Returns & Refunds
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Cancellation Policy + Cancellation Form & Voluntary Right of Return
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Consumers
are entitled to a right of revocation according to the following
provision, whereby a consumer is any natural person who concludes a
legal transaction for purposes that can predominantly be attributed
neither to his commercial nor his independent professional activity:
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A. Cancellation Policy + Cancellation Form
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Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The
revocation period is fourteen days from the day on which you or a third
party named by you, who is not the carrier, took or has taken
possession of the last goods.
  
Consequences of revocation
If
you revoke this Agreement, we shall reimburse you for all payments we
have received from you, including delivery charges (other than any
additional charges arising from your choosing a different method of
delivery from the cheapest standard delivery offered by us), immediately
and no later than fourteen days from the date on which we receive
notice of your revocation of this Agreement.
For
this refund, we will use the same means of payment that you used for
the original transaction, unless expressly agreed otherwise with you; in
no event will you be charged for this refund.
 
We
may refuse to make any refund until we have received the goods back or
until you have provided proof that you have returned the goods,
whichever is earlier.
 
You
must return or hand over the goods to us immediately and in any event
no later than fourteen days from the date on which you notify us of the
cancellation of this agreement. This period shall be deemed to have been
observed if you dispatch the goods before the expiry of the
fourteen-day period.
 
You
bear the direct costs of returning the goods. The direct costs of the
return shipment are estimated to be a maximum of about 70 pounds for
each such goods, with regard to those goods which cannot be returned to
us normally by post due to their nature (forwarding agent's goods).
 
You
will only have to pay for any loss in value of the goods if this loss
in value is due to handling of the goods that is not necessary for
checking their condition, properties and functioning.
 
Exclusion or premature expiration of the right of withdrawal:
The
right of revocation does not apply to consumers who do not belong to a
member state of the European Union at the time of the conclusion of the
contract and whose sole residence and delivery address at the time of
the conclusion of the contract is outside the European Union.
 
General notes
1)
Please avoid damage and contamination of the goods. Please return the
goods to us in original packaging with all accessories and with all
packaging components. If necessary, use a protective outer packaging. If
you no longer have the original packaging, please use suitable
packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
 
 
B. Voluntary Right of Return
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Notwithstanding the legal rights to which you are entitled, we voluntarily grant you the following right of return:
 
You
may return goods purchased from us within 14 days of receipt of the
respective goods, provided the goods are complete and in the same
condition as when you received them.
 
However,
we do not grant you this right of return with regard to goods for which
the statutory right of withdrawal is excluded. Furthermore, this right
of return can no longer be exercised for such goods for which at the
time of return the statutory right of cancellation has already expired
prematurely - i.e. not merely by expiry of the deadline.
 
If
such a reason for exclusion or extinction is applicable to our goods,
it will be listed in the above cancellation policy under the heading
"Exclusion or premature extinction of the right of cancellation".
 
The
goods must be returned to the return address stated in the above
cancellation policy. To comply with the return period, it is sufficient
to send the goods to this address before the end of the return period.
 
If
you return goods in accordance with this return policy, we will refund
the purchase price, but not the shipping costs of your original
purchase. In addition, when exercising this right of return, you bear
the transport risk as well as the return shipping costs.
 
Notwithstanding
the above, we will bear the return costs when exercising this right of
return if you send an item with a sales price of more than 40 pounds to
us within 14 days of receiving the goods.
 
In
the case of clothing, shoes and handbags, we will bear the delivery and
return costs when exercising this right of return, regardless of the
selling price, if it concerns articles that are entitled to free return
shipment. Items that are entitled to free return shipping contain the
note "Free return shipping" or a corresponding note on the detail page
of the item next to the price.
 
This
right of return does not limit your legal rights and thus also not a
legal right of withdrawal to which you may be entitled.

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